Vacant job

About the position

We are looking for an administratively strong and technically interested person who wants to be the hub for our technical problem-solving. As Technical Service Support, you will play a key role in driving cases to resolution, from troubleshooting to planning mechanics, and act as the link between the customer, workshop, and suppliers.

You will be responsible for receiving technical issues, analyzing causes, and developing action plans. The role involves close collaboration with both Swedish and Norwegian colleagues as well as suppliers across Europe. You will also be responsible for planning and leading the work of our mechanics, both in the workshop and in the field.

The position is based in our premises in Grums and is a permanent full-time employment. We offer attractive benefits and a good salary.

Responsibilities;

• Technical support and troubleshooting for customers and mechanics

• Planning and leading the work of workshop and field mechanics

• Identifying spare parts via exploded views and technical documentation

• Developing action plans, calculations, and cost proposals for customers

• Documentation and follow-up of cases in the business system (Visma)

• Coordinating deliveries and start-ups of new machines

• Ongoing contact with suppliers and relationship-building work

About you

We are looking for someone who has 

• Technical education in vehicles, machinery, electrical engineering, or hydraulics (or equivalent practical experience)

• Good technical understanding of construction or agricultural machinery

• Ability to read and understand exploded views, electrical diagrams, and technical documentation

• Experience in troubleshooting and technical problem-solving

• Familiarity with working in business systems and documenting cases

• Fluent in Swedish and good knowledge of English

It is an advantage if you have

• Understanding of electricity (12V/24V/400V)

• Experience working in Visma

• BE driver's license and/or forklift license

• Experience with planning systems or work planning in field environments

To succeed in this role, you have the following personal qualities

• Service-oriented and solution-focused problem solver who is driven by helping customers and colleagues. You see opportunities rather than obstacles, even when the problem is complex or time is tight.

• Structured and meticulous with a methodical approach that ensures documentation is clear and nothing falls through the cracks, even under high workload.

• Communicative, with the ability to explain technical issues clearly and adapt your dialogue to the audience – whether it's a technician or a customer.

• Independent and responsible, with the ability to drive cases forward while enjoying working closely with the workshop, service, and suppliers.

About us

Fredheim Maskin is a leading supplier of crushing and sorting plants as well as stackers in Sweden and Norway. Fredheim sells new equipment, performs lease purchases, services and repairs, and provides customer support. A significant part of the business is spare parts sales. With brands like Keestrack, Sandvik Mobile, and Telestack, we are a prominent player in the market.

The company was founded in 2005 by brothers Per & Svein Fredheim. The headquarters in Norway is located in Spydeberg, where the main warehouse is also situated.

Fredheim Maskin has been present in Sweden since 2009 and is now located in large, beautiful, and modern premises outside Grums in the Nyängen industrial area. Strategically well-placed near the European road E18/E45 where they split.

The outlook for the future is extensive, which is clearly reflected in the significant investments that have been made. With a clear sustainability focus in the development of our products, Fredheim becomes a workplace where you not only contribute to business success but also to a more environmentally friendly and sustainable future. Fredheim is not only a stable company with a strong financial foundation, but we also value competencies as a secure foundation for our success.

Fredheim Maskin is advanced with the zero-emission machine “ZERO”. They are fully electric and can operate on grid power, power from another machine, or with a stored generator.

About the recruitment process

In this recruitment, we collaborate with Tacting, where all recruitment consultants are certified according to DNV's (https://www.dnv.com/se/services/certifierad-rekryterare-iso-10667-och-arbetspsykologiska-tester-56338) standards and work with unbiased recruitment. With the help of capacity tests and personality profile analyses, Tacting conducts an objective assessment of how you may handle your new tasks with us while minimizing the risk of discrimination and unequal treatment.

If you have any questions, please feel free to contact Ulf Holmgren at phone 076 307 10 29 or Daniel Wallström at 073 725 79 05.

Welcome with your application.